FortunePlay Terms and Conditions

Welcome to FortunePlay Casino. These terms and conditions govern your use of our website and services, including our casino, live casino, sportsbook, e-sports and prediction markets. By creating an account with us, you agree to be bound by the rules set out below. At FortunePlay, we encourage every player to read this document carefully before depositing or placing a wager. If you do not agree with any part of these terms, please refrain from using our platform.

Operator Information

FortunePlay Casino is owned and operated by Novatrix SRL, registered in Costa Rica under registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We hold a valid licence issued by the Anjouan Gaming Commission (Autonomous Island of Anjouan, Union of Comoros), licence No. ALSI-202508056-FI2. We at FortunePlay established our brand to serve international markets, including Canada, New Zealand, Norway, South Africa, Germany, Italy, Finland and Arab countries, offering our services in English, German, Finnish, Norwegian, Italian, French-CA and Arabic.

Eligibility and Account Registration

To register an account at Fortune Play, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We do not accept players from a number of restricted territories, including the United States, United Kingdom, Spain, Russia, Australia, France, and several others listed in our full restricted countries policy. Our Fortune Play platform requires every player to provide accurate and truthful registration data. Should any information prove false, we reserve the right to suspend or close your account at our discretion.

• We require one account per person, household and IP address
• We verify your identity through our KYC process before processing withdrawals
• We do not permit the use of VPN or proxy services; overlapping IP addresses between accounts may lead to confiscation of funds and suspension

Deposits and Withdrawals

At FortunePlay Casino, we accept deposits via Visa, Mastercard, Maestro, bank transfer, Paysafecard, Skrill, Interac, Neteller, Ecopayz, Neosurf, iDebit, MiFinity, Pay4Fun, MuchBetter, as well as cryptocurrencies such as Bitcoin, Ethereum, Litecoin, Bitcoin Cash, Dogecoin and USDT. Our minimum deposit is 20 EUR or the equivalent in your chosen currency, and all methods are processed free of charge and credited instantly. Third-party payments are never accepted on our platform.

Our FortunePlay withdrawal policy sets a minimum withdrawal of 20 EUR or its equivalent. Weekly withdrawal limits are capped at 5,000 EUR, and monthly limits reset to 20,000 EUR on the first day of each month, with exceptions made for our most active players. We do not charge withdrawal fees; however, if your total bets since the last deposit are below three times that deposit, we may apply deposit and withdrawal processing fees.

We at FortunePlay process cashouts according to the method used: cards take 1-3 days, bank transfers take 5-7 days, while e-wallets and crypto withdrawals are processed instantly once approved.

Verification and Account Security

Before releasing any payout, we may require you to complete identity verification. We accept documents such as a passport, identification card, proof of residence, proof of source of funds, payment proofs and utility bills. If your documents are not in Latin or Cyrillic script, we may require video verification with the documents on camera. We reserve the right to forfeit winnings if KYC is not completed within 40 days of our request. If we cannot reach you by e-mail or phone within two weeks of a withdrawal request, we will lock your account for incomplete KYC.

Accounts with no login activity for 12 consecutive months are considered dormant by FortunePlay Casino and will be charged a monthly administrative fee of at least 25 EUR while the balance remains positive.

Bonuses and Promotions

Our Fortune Play Casino welcome package offers up to 5,000 EUR/USD plus 300 free spins across your first four deposits, subject to a minimum deposit of 20 EUR and wagering requirements of x40 on bonus funds and free spins. The maximum bet while wagering any bonus is 5 EUR, and bonuses are valid for 3 days unless otherwise stated. We also offer a Sportsbook Welcome Package, Turbo Reload Tuesdays and Sundays, Sports Weekly Reload, and Football Weekend Reload promotions, each with their own specific codes and terms.

• We allow only one active bonus at a time; deposit bonuses cannot be stacked
• We contribute 100% of slot wagers towards bonus wagering, while table games, baccarat, blackjack, Hi-Lo, video poker, roulette and poker contribute only 5%
• We exclude jackpot slots from bonus wagering contributions
• We cancel a bonus automatically if your balance falls to 0.05 EUR or less
• We exclude certain countries from no-deposit bonuses and free spins, as detailed in our bonus policy

Should you search for a fortune play casino no deposit bonus or fortuneplay no deposit bonus codes, please note that maximum withdrawal from no-deposit bonuses and no-deposit free spins is capped at 50 EUR. For bonuses of 300% or above, the maximum withdrawal is limited to 10x the deposit amount.

Loyalty Program and VIP Club

Our Loyalty Kingdom rewards regular play with a progress map, while our Bonus Store allows you to redeem loyalty points for bonuses and free spins. We also run a daily Lucky Spin and Wheel of Rewards offering prizes up to 10,000 EUR. Our VIP Club operates by invitation only; candidates are selected by our VIP managers based on loyalty, activity level and overall contribution. VIP members at FortunePlay enjoy a personal account manager, higher cashback rates, faster cashouts, higher deposit and betting limits, exclusive tournaments and special gifts.

Games and Fair Play

FortunePlay Casino features over 15,649 games from 164 providers, including 7,094 slots and 813 live casino titles from leading studios. Our game library includes jackpot slots, Megaways, bonus buy titles, table games, scratch cards, video poker, and a full suite of live dealer blackjack, roulette, baccarat, poker and game shows. We rely on independently certified random number generators and regularly audited gaming software to ensure fairness across our entire portfolio.

Responsible Gaming

We are committed to promoting responsible gaming practices across our platform. We provide tools such as deposit limits, loss limits, session reminders, and self-exclusion options to help you manage your play. If you feel that gambling is becoming a problem, we encourage you to contact our support team or seek assistance from relevant support organizations.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access at all times. We shall not be liable for any indirect, incidental or consequential damages arising from your use of our platform, except where such liability cannot be excluded by applicable law. You agree that we may suspend or terminate your account if we reasonably suspect fraud, collusion, or a breach of these terms.

Changes to These Terms

We reserve the right to amend these terms and conditions at any time. Any changes will be published on this page, and your continued use of FortunePlay after such changes constitutes your acceptance of the updated terms. We recommend reviewing this page periodically to stay informed of any updates.

Contact Us

If you have any questions regarding these terms, our support team is available 24/7 via live chat, e-mail at [email protected], or through our contact form. VIP players may reach our dedicated VIP team at [email protected] or via WhatsApp.