FortunePlay Privacy Policy

At FortunePlay Casino, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit our website, create a FortunePlay account, use our FortunePlay login credentials, download our FortunePlay app, or interact with our casino, live casino, sportsbook, e-sports and prediction markets. By registering with us, you agree to the practices described below.

Who We Are

FortunePlay Casino is operated by Novatrix SRL, registered in Costa Rica under registration number 3-102-893958, with its registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Cartago, Costa Rica. We operate under a licence issued by the Anjouan Gaming Commission (Autonomous Island of Anjouan, Union of Comoros), licence No. ALSI-202508056-FI2. We are the data controller responsible for your personal information under this policy.

Information We Collect

We collect various categories of information to provide and improve our services, process your fortuneplay signup, verify your identity and comply with our legal obligations.

• We gather registration data such as your name, date of birth, address, e-mail address and phone number when you complete a fortuneplay casino signup.
• We collect payment information, including the deposit and withdrawal methods you use, such as Visa, Mastercard, Skrill, Neteller, bank transfer or cryptocurrencies like Bitcoin and Ethereum.
• We record your gaming activity, including games played, bets placed, wins, losses and bonus usage, to personalise your experience and detect irregularities.
• We collect technical data such as IP address, device type, browser information and login timestamps every time you use your FortunePlay login or access our FortunePlay app.
• We may request identity verification documents, including a passport, identification card, proof of residence, proof of source of funds, payment proofs and utility bills, as part of our Know Your Customer (KYC) procedures.
• We collect communications you send us through live chat, e-mail, our VIP e-mail or WhatsApp channel, and our contact form.

How We Use Your Information

We use the information we collect for the following purposes:

• We process your data to create and manage your account, including your fortuneplay login credentials and any fortuneplay no deposit bonus codes you redeem.
• We use your information to process deposits and withdrawals, including compliance checks to prevent money laundering and fraud.
• We analyse your gaming behaviour to offer tailored promotions, such as Turbo Reload Tuesdays, Turbo Reload Sundays, Lucky Spin rewards and Loyalty Kingdom benefits.
• We send you marketing communications about our welcome bonus, reload offers, tournaments and the Bonus Store, where permitted by law and your consent preferences.
• We use your data to verify your identity before processing any payout, as required under our KYC obligations.
• We monitor account activity, including IP addresses, to detect VPN usage or overlapping accounts, which may result in suspension or confiscation of funds.
• We use aggregated and anonymised data for statistical analysis and to improve our website, mobile browser experience and downloadable app.

Legal Basis for Processing

We process your personal data on the basis of your consent, the performance of our contract with you (our terms and conditions), our legitimate business interests, and our legal obligations as a licensed gaming operator. Where required, we will ask for your explicit consent before sending marketing communications or using non-essential cookies.

Sharing Your Information

We do not sell your personal data. However, we may share your information with:

• Payment providers who process your deposits and withdrawals through methods such as Paysafecard, Ecopayz, iDebit, MiFinity or cryptocurrency networks.
• Game providers and platform partners who supply the slots, live casino games, jackpot games and sportsbook content available on FortunePlay.
• Regulatory authorities, including the Anjouan Gaming Commission, where disclosure is required by law.
• Third-party verification services engaged to confirm your identity, age and source of funds.
• Professional advisors, such as auditors or legal counsel, when necessary for compliance purposes.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with legal, tax and regulatory requirements. If your account becomes dormant after 12 consecutive months without login, we may charge a monthly administrative fee of at least 25 EUR while your balance remains positive, and we will continue to retain your data in accordance with applicable retention obligations. If you fail to complete KYC verification within 40 days of our request, your winnings may be forfeited, and we will retain records of this decision as required by law.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You may request the deletion of your data, subject to our legal and regulatory retention obligations.
• You can object to or restrict certain types of processing, including direct marketing.
• You may request a copy of your data in a portable format.
• You can withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us at [email protected] or, for VIP account holders, at [email protected].

Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. We restrict access to your information to employees and partners who need it to perform their duties, and we encrypt sensitive payment and identity data wherever possible. While we take data security seriously, no system is completely secure, and we encourage you to keep your FortunePlay login details confidential and to avoid sharing them with anyone.

International Data Transfers

Because we serve players across international markets, including Canada, New Zealand, Norway, South Africa and Arab countries, your data may be transferred to and processed in countries outside your country of residence. We ensure that any such transfers are subject to appropriate safeguards consistent with applicable data protection standards.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, and analyse traffic across our desktop site, mobile browser version and app. For more detailed information about the types of cookies we use and how you can manage them, please refer to our separate Cookie Policy.

Restricted Jurisdictions

We do not offer our services to residents of certain restricted countries, including but not limited to the United States, United Kingdom, Germany, France, Spain and several others listed in our terms and conditions. If you access our services from a restricted jurisdiction, we reserve the right to suspend your account and decline to process your personal data for service purposes.

Children's Privacy

Our services are intended exclusively for individuals of legal gambling age in their jurisdiction, and we do not knowingly collect personal data from minors. If we discover that we have inadvertently collected information from an underage individual, we will take immediate steps to delete that data and close the associated account.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We will post the updated version on this page, and we encourage you to review it periodically. Your continued use of FortunePlay Casino after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please reach out to our support team through live chat, available 24/7, by e-mail at [email protected], or through our VIP channels at [email protected] and WhatsApp for VIP Club members. We are committed to addressing your privacy concerns promptly and transparently.